Shipping policy
Last Updated: July 8, 2026
At Falois, we are committed to providing a smooth and reliable shopping experience. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.
If you have any questions regarding your order or shipping, please contact us at:
Email: support@falois.com
Falois
4627 MUGGLETON RD
WILMINGTON, DE 19808-4101
United States
1. Order Processing Time
All orders placed through Falois are carefully processed before shipment.
- Order processing time: 1–3 business days
- Processing begins after payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-demand periods, holidays, promotions, or product launches, processing times may take longer than usual.
You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Time
After your order has been processed, estimated delivery times are:
United States Orders
- Standard Shipping: 5–12 business days
International Orders
- Estimated delivery: 7–25 business days
Delivery times are estimates and may vary depending on:
- Shipping destination
- Customs processing
- Carrier delays
- Weather conditions
- Holidays
- Other circumstances outside of Falois's control
3. Shipping Costs
Shipping costs are calculated during checkout based on:
- Shipping destination
- Order weight
- Selected shipping method
Any applicable shipping fees will be displayed before completing your purchase.
From time to time, Falois may offer free shipping promotions. Promotional shipping offers may have additional terms and conditions.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–72 hours for tracking information to become available after shipment.
You can track your order using the tracking link provided in your shipping confirmation email.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you provide an incorrect or incomplete address:
- Please contact us immediately at support@falois.com.
- We will do our best to update your order before shipment.
- Once an order has been shipped, we may not be able to make changes.
Falois is not responsible for packages delivered to incorrect addresses provided by customers.
6. Lost, Delayed, or Damaged Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If your package is delayed, lost, or marked as delivered but not received:
- Check your tracking information.
- Contact your local shipping carrier.
- Contact us at support@falois.com so we can assist you.
For damaged packages, please contact us within 7 days of delivery and provide:
- Order number
- Photos of the damaged package and product
- Description of the issue
We will review the situation and provide appropriate assistance.
7. Customs, Duties, and Taxes
International customers may be responsible for additional customs fees, import duties, or taxes imposed by their country.
These charges are determined by local customs authorities and are not controlled by Falois.
Falois is not responsible for delays caused by customs inspections or unpaid customs fees.
8. Address Restrictions
Falois reserves the right to restrict shipping to certain locations where delivery may not be available or where legal restrictions apply.
Customers are responsible for ensuring that purchased products can legally be received in their location.
9. Changes to Shipping Policy
Falois reserves the right to update or modify this Shipping & Delivery Policy at any time.
Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about shipping or delivery, please contact:
Falois
Email: support@falois.com
Address:
4627 MUGGLETON RD
WILMINGTON, DE 19808-4101
United States