FAQs
Frequently Asked Questions (FAQ)
Welcome to Falois
Have questions about our products, orders, shipping, or policies? Find answers to the most common questions below.
If you need further assistance, please contact our support team:
Email: support@falois.com
General Questions
What is Falois?
Falois is a lifestyle brand inspired by anime culture, creativity, and modern aesthetics. We create unique anime-inspired products designed for fans who enjoy expressive styles and collectible-inspired designs.
Where is Falois located?
Falois is based in the United States.
Falois
4627 MUGGLETON RD
WILMINGTON, DE 19808-4101
United States
Are Falois products officially licensed?
Falois creates original anime-inspired designs and fan-oriented products. Our products are inspired by anime culture and artistic styles while respecting intellectual property rights.
Order Questions
How can I place an order?
Simply browse our website, select your favorite product, add it to your cart, and complete checkout with your preferred payment method.
Once your order is confirmed, you will receive an order confirmation email.
Can I change or cancel my order after placing it?
We process orders as quickly as possible.
If you need to make changes or cancel your order, please contact us at support@falois.com as soon as possible.
Once your order has entered the shipping process, we may not be able to make changes or cancellations.
How do I know if my order was confirmed?
After completing your purchase, you will receive a confirmation email containing your order details.
If you do not receive an email, please check your spam or promotional folders.
What payment methods do you accept?
We accept secure payment methods available during checkout, including major credit cards and other supported payment providers.
All payments are processed securely.
Shipping Questions
How long does shipping take?
Orders are usually processed within 1–3 business days.
Estimated delivery times:
United States:
5–12 business days
International:
7–25 business days
Delivery times may vary depending on your location, shipping carrier, customs, and other factors.
Do you provide tracking information?
Yes.
Once your order ships, you will receive a shipping confirmation email with your tracking number.
Please allow 24–72 hours for tracking information to update.
Why hasn't my tracking information updated?
Tracking updates may take some time after shipment.
If your tracking has not updated after several days, please contact our support team and we will assist you.
Do you ship internationally?
Yes, Falois ships to selected international locations.
Please note that international customers may be responsible for customs fees, import duties, or taxes depending on their country.
Product Questions
Are product colors accurate?
We make every effort to display product colors as accurately as possible.
However, colors may appear slightly different depending on your monitor, device settings, or lighting conditions.
How do I take care of my product?
Care instructions may vary depending on the product.
Please follow the care instructions included with your item to maintain the best quality and appearance.
Are Falois products suitable as gifts?
Yes.
Falois products are designed to be unique gifts for anime fans, collectors, and anyone who enjoys creative lifestyle products.
Return & Refund Questions
What is your return policy?
We accept eligible returns within 30 days of delivery.
Products must be unused, in original condition, and include proof of purchase.
For full details, please review our Refund Policy.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos or videos of the issue
- Description of the problem
Our team will review your request and provide the best solution.
How long does a refund take?
Once your return is approved and processed, refunds are typically completed within 5–10 business days, depending on your payment provider.
Contact Questions
How can I contact Falois?
Our support team is happy to help.
Email:
We usually respond within 24–48 business hours.
Do you offer customer support?
Yes.
Falois is committed to providing a smooth shopping experience and helping customers with any questions regarding products, orders, shipping, or returns.
Thank you for choosing Falois and joining our community of anime-inspired creators and fans.